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Frequently Asked Questions
1. When will I receive the tracking number?
- You should receive your tracking number within 1-2 business days after placing your order. If you haven't received it within this time frame, please check your spam folder or contact our support team for assistance.
2. Why is my tracking number not working?
- It may take up to 5 days for the tracking number to become active once you receive it. If you're experiencing issues beyond this period, please contact our support team with your order details for further assistance.
3. How fast is the delivery?
- Our delivery times typically range from 5 to 30 days, depending on your location and shipping method. For more specific delivery estimates, please refer to the shipping information provided during the checkout process.
4. What is your refund policy?
- In the event of any issue, we conduct a thorough investigation to resolve problems and ensure customer satisfaction. If necessary, we will issue a refund.