Privacy policy
PRIVACY POLICY
SNIXXI
Last updated: March 2026
This Privacy Policy describes how Snixxi ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.snixxi.com (the "Site") or otherwise communicate with us (collectively, the "Services"). References to "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date. Where required by applicable law, we will notify you of material changes.
HOW WE COLLECT YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from a variety of sources as set out below. The information we collect varies depending on how you interact with us.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, and email address
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
- Account information including your username, password, and security questions
- Shopping information including the items you view, add to your cart, or add to your wishlist
- Customer support information including the information you choose to include in communications with us
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect Automatically
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
- Companies who support our Site and Services, such as Shopify
- Our payment processors, who collect payment information to process your payments and fulfil your orders
- Advertising and analytics partners, including Meta (Facebook and Instagram), who may collect information about your interactions with our Site and advertisements through tracking technologies such as the Meta Pixel
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for any third party's policies or practices.
HOW WE USE YOUR PERSONAL INFORMATION
We use the personal information we collect to:
- Provide Products and Services — to process your payments, fulfil your orders, send notifications related to your account, purchases, returns and exchanges, manage your account, arrange shipping, and enable you to post reviews
- Marketing and Advertising — to send marketing and promotional communications by email, and to show you relevant advertisements on our Site and other platforms including Meta (Facebook and Instagram). This includes the use of the Meta Pixel to measure ad performance and retarget visitors
- Security and Fraud Prevention — to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity
- Communicating with You — to provide customer support and improve our Services
COOKIES AND TRACKING TECHNOLOGIES
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services, to remember your actions and preferences, and to run analytics and better understand how users interact with our Services.
We also use the Meta Pixel, a tracking technology provided by Meta Platforms, Inc. The Meta Pixel collects data about your activity on our Site and shares it with Meta to help us measure the effectiveness of our advertising campaigns and show relevant ads to you on Facebook and Instagram.
For specific information about the Cookies used by Shopify to power our store, see https://www.shopify.com/legal/cookies.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please be aware that removing or blocking Cookies can negatively impact your user experience and may cause some features of the Services to work incorrectly or become unavailable. Blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- Vendors and third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, and fulfilment and shipping
- Business and marketing partners, including Shopify and Meta, to provide services and advertise to you
- When you direct us or otherwise consent to disclosure of certain information to third parties
- In connection with a business transaction such as a merger or sale of assets
- To comply with applicable legal obligations, respond to legal requests, enforce our terms, or protect our rights and the rights of others
USER GENERATED CONTENT
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information you choose to make publicly available.
THIRD PARTY WEBSITES AND LINKS
Our Site may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of those platforms or their owners.
CHILDREN'S DATA
The Services are not intended to be used by children under the age of 18, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable steps to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee complete security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
YOUR RIGHTS AND CHOICES
As a UK resident, you have the following rights in relation to your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:
- Right to Access — you may request access to the personal information we hold about you
- Right to Delete — you may request that we delete personal information we hold about you
- Right to Correct — you may request that we correct inaccurate personal information we hold about you
- Right of Portability — you may request a copy of your personal information in a structured, commonly used format
- Right to Restrict Processing — you may ask us to stop or restrict our processing of your personal information
- Right to Withdraw Consent — where we rely on consent to process your personal information, you may withdraw that consent at any time
- Right to Object — you may object to our processing of your personal information where we rely on legitimate interests as our legal basis
You may exercise any of these rights by contacting us at support@snixxi.com. We will respond to your request in a timely manner as required under applicable law. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising any of these rights.
Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe link in any email we send you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO) Website: https://ico.org.uk Telephone: 0303 123 1113
INTERNATIONAL DATA TRANSFERS
We may transfer, store, and process your personal information outside the UK, including in the United States. Where we transfer your personal information outside the UK, we will ensure that appropriate safeguards are in place in accordance with UK data protection law, including where applicable the use of the UK International Data Transfer Agreement (IDTA) or other approved transfer mechanisms.
CONTACT
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:
Email: support@snixxi.com Website: https://www.snixxi.com