Terms of service

TERMS OF USE AND CONDITIONS OF SALE

SNIXXI

Last updated: March 2026

IMPORTANT – PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING AN ORDER OR USING THIS WEBSITE. BY ACCESSING THE WEBSITE OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS.

  1. WHO WE ARE

This website, https://www.snixxi.com (the "Website"), is owned and operated by Snixxi ("we," "us," "our"). References to "you" or "the customer" refer to the individual accessing the Website or purchasing products through it.

For any questions, contact us at: support@snixxi.com

  1. ACCEPTANCE OF TERMS

By accessing or using the Website, or by placing an order, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into a binding contract
  • You have read, understood, and agree to these Terms

If you do not agree to these Terms in full, you must not use the Website or place any order.

We reserve the right to update these Terms at any time. The current version will always be published on this page. Your continued use of the Website after any changes constitutes acceptance of the updated Terms.

  1. PRIVACY AND DATA PROTECTION

Your privacy matters to us. Our Privacy Policy, available at [link], explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Privacy Policy is incorporated into these Terms by reference.

  1. WEBSITE USE AND CONDUCT

All content on this Website is protected by UK and international copyright, trademark, and intellectual property laws. You do not acquire any ownership rights by using the Website.

You agree not to use the Website for any unlawful purpose, including but not limited to:

  • Hacking or other attacks on the Website or its infrastructure
  • Publishing abusive, defamatory, or obscene content
  • Infringing our intellectual property rights or those of any third party
  • Submitting false or misleading information
  • Uploading viruses or malicious code
  • Collecting personal data of other users without consent
  • Circumventing security features of the Website

We reserve the right to terminate your access to the Website at any time if you breach these Terms or engage in conduct harmful to our interests or those of other users.

  1. PRODUCTS AND PERSONAL USE

All products sold through the Website are intended for personal, non-commercial use only. You agree not to resell, redistribute, or export any product purchased through the Website. We reserve the right to refuse or limit orders that appear to be placed for commercial resale purposes.

  1. NO MEDICAL ADVICE

The content on this Website is provided for general informational purposes only and does not constitute medical advice. Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

These statements have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA).

You should consult a qualified healthcare professional before taking any supplement, particularly if you are pregnant, breastfeeding, taking medication, or have an existing medical condition.

Individual results may vary. We make no guarantee that you will achieve any specific health or wellness outcome.

  1. PRODUCT DESCRIPTIONS, PRICING, AND AVAILABILITY

We make every effort to ensure that product descriptions, pricing, and availability information on the Website are accurate and up to date. However, we reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.

All prices are displayed in GBP (£). We reserve the right to change prices at any time without prior notice. Price changes will not affect orders already accepted and confirmed.

Product images are for illustrative purposes only. The appearance of the physical product may differ slightly from images shown on the Website.

  1. ORDERS AND ACCEPTANCE

Placing an order on the Website constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. Your order is accepted only when we send you a written order confirmation by email.

If we are unable to fulfil your order, we will notify you promptly and issue a full refund to your original payment method.

We reserve the right to request additional verification before processing any order.

  1. PAYMENT

By submitting payment information, you confirm that:

  • You are fully authorised to use the payment method provided
  • All payment information is accurate and complete
  • Sufficient funds are available to cover the transaction

We use secure third-party payment processors. We do not store your full card details. We are not responsible for any fees or charges applied by your bank or card issuer.

If your payment is reversed or charged back, we reserve the right to pursue recovery of the outstanding amount through alternative means.

  1. SUBSCRIPTIONS, RECURRING BILLING, AND CANCELLATION

10.1 Subscription Service

Snixxi offers a subscription option that provides a 20% discount on each order compared to the standard one-time purchase price. By signing up for a subscription, you agree to the terms set out in this section.

10.2 Recurring Billing

When you subscribe, you authorise us to charge your chosen payment method automatically on a recurring basis (monthly, or as specified at the time of sign-up) until you cancel. The applicable subscription price will be clearly displayed before you confirm your subscription.

10.3 Minimum Commitment Period

The 20% subscription discount is offered on the basis of a minimum commitment of 2 consecutive billing cycles. This means:

  • You will receive your first order at the 20% discounted price
  • You must remain subscribed through your second order before cancelling
  • You may cancel freely at any time after your second order has been placed

10.4 Early Cancellation and Discount Recovery

If you request to cancel your subscription before your second order has been processed, you acknowledge and agree that:

  • The 20% discount applied to your first order was conditional on completing the minimum 2-cycle commitment
  • Snixxi reserves the right to recover the value of the discount applied to your first order — that is, the difference between the discounted price paid and the standard one-time purchase price
  • You will be notified of the amount owed, and this will be charged to your original payment method before your cancellation is processed

10.5 How to Cancel

You may cancel your subscription at any time after your second order by:

  • Logging into your account and managing your subscription via the "Manage Subscription" page on our Website
  • Emailing us at support@snixxi.com

To avoid being charged for the next billing cycle, cancellations must be submitted at least 48 hours before your next renewal date. Cancellations received after this window will take effect from the following billing cycle.

10.6 Skipping or Pausing

Where available, you may skip or pause a billing cycle through your account dashboard. Skipping a cycle does not count toward your minimum 2-cycle commitment.

10.7 Right to Cancel – Consumer Contracts Regulations 2013

As a UK consumer, you have the right to cancel within 14 days of receiving your first order (the "Cooling-Off Period"). To exercise this right, notify us in writing at support@snixxi.com within this period. Where the conditional discount recovery clause in Section 10.4 applies, any amount owed will be deducted from your refund before it is issued.

10.8 Pricing Changes

We reserve the right to update subscription pricing. You will be notified by email at least 30 days before any price change takes effect. You may cancel before the new price applies without penalty, provided your minimum 2-cycle commitment has been fulfilled.

  1. SHIPPING

We will use reasonable efforts to dispatch orders promptly. Estimated delivery times are provided at checkout and are indicative only — we cannot guarantee delivery within specific timeframes, particularly where delays are caused by third-party carriers or circumstances beyond our control.

You are responsible for providing an accurate and complete shipping address. We are not responsible for failed or delayed deliveries resulting from incorrect address information provided by you.

If you need to modify or cancel an order after it has been placed, contact us as soon as possible at support@snixxi.com. We will try to accommodate your request, but cannot guarantee changes once an order has been processed for dispatch.

Delivery confirmation from our carrier is considered sufficient proof of delivery.

  1. MONEY-BACK GUARANTEE

We offer a 30-day money-back guarantee on your first subscription order, subject to the following conditions:

  • The guarantee applies only to first-time subscription purchases made directly through https://www.snixxi.com
  • You must contact us within 30 days of receiving your order to request a refund
  • Refunds will be issued to the original payment method
  • If you claim a refund under this guarantee, you will not be eligible to claim it again on any future order

To request a refund, email support@snixxi.com with your order details. This guarantee does not affect your statutory rights under UK law.

  1. RETURNS AND REFUNDS

If you receive a product that is damaged, faulty, or not as described, you are entitled to a remedy under the Consumer Rights Act 2015. Please contact us at support@snixxi.com within 30 days of receipt.

For all other returns, please refer to our Refund Policy available on the Website.

Refunds are processed within 1–2 business days of receiving a return. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or card issuer.

  1. SOCIAL MEDIA

These Terms apply to your interactions with our social media accounts (including but not limited to Instagram, Facebook, TikTok, and YouTube). Social media platforms are operated by third parties and governed by their own terms and policies.

Comments and opinions posted by users on our social media accounts are their own and do not represent the views of Snixxi. We are not obligated to monitor or remove third-party comments, though we reserve the right to do so.

  1. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, the Website and all products and services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, including but not limited to warranties as to the suitability, accuracy, or completeness of information on the Website, or that the Website will be uninterrupted or error-free.

Nothing in this section affects your statutory rights as a consumer under UK law.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Snixxi and its officers, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of our products.

Our total liability to you in connection with any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.

  1. DISPUTE RESOLUTION AND GOVERNING LAW

We hope to resolve any concerns informally. If you have a complaint, please contact us first at support@snixxi.com and we will do our best to resolve the matter promptly.

These Terms are governed by the laws of England and Wales. Any disputes that cannot be resolved informally shall be subject to the jurisdiction of the courts of England and Wales. You may also refer disputes to an approved Alternative Dispute Resolution (ADR) provider.

  1. INDEMNIFICATION

You agree to indemnify and hold harmless Snixxi, its officers, employees, and agents from and against any claims, damages, losses, or costs (including reasonable legal fees) arising from: (1) your breach of these Terms; (2) your violation of any applicable law; or (3) your infringement of any third-party rights.

  1. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. Linking to a third-party site does not constitute endorsement. We encourage you to read the terms and privacy policies of any third-party sites you visit.

  1. TESTIMONIALS AND USER SUBMISSIONS

We welcome feedback and reviews. By submitting a review, testimonial, or other content to us, you grant Snixxi a royalty-free, worldwide, perpetual licence to use, reproduce, adapt, and display that content in connection with our products and marketing materials.

You confirm that any submission is truthful, accurate, and does not infringe the rights of any third party. Testimonials represent individual experiences and do not constitute typical or guaranteed results.

  1. INTELLECTUAL PROPERTY

All content on this Website — including text, images, logos, graphics, and product descriptions — is owned by or licensed to Snixxi and is protected by UK and international intellectual property laws.

You may view and print content from the Website for personal, non-commercial use only. You may not copy, reproduce, distribute, or create derivative works from any Website content without our prior written consent.

  1. ELECTRONIC COMMUNICATIONS

By using this Website and providing your email address, you agree that we may communicate with you electronically. Electronic communications from us are considered equivalent to written communications for the purposes of these Terms.

  1. ASSIGNMENT

You may not assign any rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms to another entity, for example in the event of a business restructure or sale, and will notify you if this occurs.

  1. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

  1. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Snixxi with respect to your use of the Website and purchase of our products. They supersede all prior agreements, representations, and understandings.

  1. CONTACT

For any questions about these Terms or your order:

Email: support@snixxi.com Website: https://www.snixxi.com

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