Refund policy

We have a 30-day return policy — and a 60-day satisfaction policy for supplement products — which means you have 30 or 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at support@snixxi.com with your order number and reason for return. Our team will review your request and provide you with full instructions on how to proceed. Please note that returns must be pre-authorised — items sent back without first requesting a return will not be accepted.

Our supplement satisfaction policy is designed for customers who have given the product a consistent and fair trial of no less than 30 days. We want every customer to experience the full benefits of our products and our team will always work with you to find the best resolution.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. In such cases our team will arrange the appropriate resolution including covering any associated return logistics where applicable.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Subscription orders
Our subscription plans are designed to offer the best value and flexibility. Subscription cancellations can be made at any time through your member portal or by contacting our customer service team. Please note that orders already processed and dispatched at the time of a cancellation request are considered fulfilled and may not be eligible for refund. A price adjustment between the subscription rate and standard one-time purchase price may apply where applicable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@snixxi.com.